This Privacy Policy explains how Elegance Redefined processes personal data when visitors use the website, make an inquiry, or request tailoring, remodelling, or upcycling services.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations and bookings, communicate about design approval and project progress, arrange collection, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use limited technical data to understand site performance and improve basic functionality.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where external parties process data on our behalf, they are expected to use it only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information where necessary to prevent fraud, misuse, or security incidents.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to receive a copy of data you provided in a structured format where technically feasible. We may need to verify your identity before acting on a request.
To exercise a privacy right, send a clear request describing the data or processing concerned and provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details if needed to confirm the request or to determine whether an exception applies.
We keep personal data only for as long as needed to handle the inquiry, complete the requested service, maintain business records, or meet legal and accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate. Some records may be retained for a longer period if a legal claim, dispute, or compliance requirement applies.
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the site at the time of review, unless a different notice is stated for a specific processing activity.
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and limit processing to the purposes described in this policy.
Where GDPR applies, it governs our processing of personal data of individuals located in the European Economic Area and, in relevant cases, data processed in connection with services offered to them.
Where GDPR applies, individuals may request access, rectification, erasure, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable. Consent may be withdrawn at any time for processing based on consent, without affecting prior lawful processing.
We may collect identification and contact details, inquiry content, project information, garment and material details shared for assessment, booking and communication records, payment-related information needed to complete a transaction, and technical data such as device, browser, and usage information. Where a user submits images or notes about a garment, those materials are processed as part of the request.
We receive data when a user submits a contact form, sends a message, books a workshop visit, requests a redesign consultation, or communicates by phone or email. We also collect information generated by the site, including basic technical logs and cookie-related data, and we may record details provided during garment assessment, design approval, fitting, collection, or payment handling.
We may use essential cookies for core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for the stated purpose.
Non-essential cookies may be limited or blocked through browser settings. If cookies are disabled, some site functions may not operate as intended. Essential cookies may still be used where they are necessary for security, session handling, or basic site operation.
